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With countless options for plumbers in the Cleveland, TN area, it is tough to make the right choice for your home and your peace of mind. Not everyone can handle a malfunctioning plumbing system. Plumbing issues can be complex— from gas leaks and water leaks to corroded pipelines and water heater replacement. When it comes to repairs, not all repairmen can deal with every issue. For instance, not all plumbing companies have workers who can handle problems with your septic tank.

However, there are plumbing companies that offer the right kind of resource. By resource, we are referring to the plumbers they have on board. Companies, like Metro Plumbing, Heating, and Air, have qualified, knowledgeable, and skilled individuals on their teams.  They ensure 100% customer satisfaction or you get your money back.

If you are looking for a plumbing company in the Cleveland, TN area, it is important to know about some basic characteristics that they should possess. This helps you in narrowing down choices of plumbing companies you are considering hiring and you are also able to make a calculated and informed decision.

1.  Are the Plumbers Accredited and Certified?

Inarguably, the most important characteristic is your plumbing company’s accreditations and certifications. Having the right accreditations and certifications gives you an idea if the plumber possesses the knowledge required for the job. They should know about gas leaks and how to manage them safely. Someone with insufficient knowledge regarding such matters should not be looking after your plumbing system.

A certified and licensed plumber knows their job.  At Metro Plumbing, Heating and Air, we are proud of the fact that we only have licensed service providers who always provide top-notch service to our customers.

2.  Does The Plumbing Company Hold A License?

Make sure your plumbing company has a state license. A license is, however, a requirement in the United States but it is always advisable to double-check and ask your plumber to show their license. They should have a license from a recognized trade body. A license further verifies the fact that your plumber is a qualified technician. Most trade bodies are verified companies and maintain quality standards.

3.  Are the Plumbers Experienced?

This might be an unfair criterion for a plumbing company which has just opened up.  Such companies should never send their inexperienced workers alone; a more experienced and trained individual should always accompany them.

However, you must ask your plumber if he is experienced. You should also ask the company to provide you details regarding the duration and kind of experience they have. You may also compare their rates with other plumbing companies. This would also give you an idea about their workers’ experience.

4.  Do They Have a Good Reputation?

Friendliness takes a company a long way. A good image and reputation are valuable assets to them. It takes time for a business to build its reputation in the market, not only among their clientele but also their suppliers and partners. Having good ties with suppliers always helps. It helps them get good rates for parts and materials.

The best way to be sure about your plumbing company’s image is to ask around. Word of mouth is undoubtedly the most powerful marketing tool in this day and age. You may even ask them for references from their previous customers. Ask them if the company was punctual, whether the work was of good quality, how long they took, and any such details.

5.  Are They Bonded and Insured?

The answer should be “yes.” Ask your plumbing company for proof of insurance. Insurance makes sure that the client is not held legally responsible, in case the plumber gets physically injured while working. There have been cases where homeowner later found out their plumber wasn’t insured. So, make a note of that in the beginning only.

6.  Do They Offer 24-Hour Emergency Service?

Make sure the company you choose provides 24-hour emergency service. Majority of the plumbing problems show up unexpectedly. Accidents can happen anytime. You don’t want to wait for hours for your plumber to arrive.

7.  Are They Transparent About Their Rates?

Homeowners don’t like surprises when it comes to making payments. If your plumber tells you that they charge on an hourly basis, ask them how long it will take them to complete the job. The more experienced they are, the quicker they will complete the job and will be able to give you an accurate estimate.

Your plumbing company in the Cleveland, TN area should be transparent and open about their charge since the beginning. Don’t ask for a quotation over the phone. Ask for one when the plumber comes over and takes a look at the problem at hand.

8.  Is Safety a Priority For Them?

Safety should be a top priority in all professions. Plumbing jobs present all kind of challenges and dangers. If the plumber is not wearing protective clothing and not following safety measures, this indication that they area irresponsible and careless.

If you are looking for a plumbing company in Cleveland, TN with the attributes mentioned above, then look no more and contact Metro Plumbing, Heating and Air on (423) 616-1025.