POSITION DESCRIPTION SUMMARY
The Excavation Helper provides customer service and excavation services to assigned jobs. The Excavation Helper is responsible for successful completion of jobs with regards to company specific goals for Safety, Quality, Schedule and Cost. Jobs are spread across the Chattanooga, Cleveland, and Dalton GA metro area. Responsibilities on each job may include but are not limited to troubleshooting, identifying the root cause of the problem, developing a solution, implementing the solution, explaining the issue and solution to the customer, collecting payment from customers, presenting the value proposition of Metro’s services including Home Care Club Membership and completing all required administrative duties accurately and on time.
The person in this position should be a customer focused and highly motivated individual. The Excavation Helper must have a strong and proven background in all facets of excavation. The person should have demonstrated the ability to successfully complete excavation jobs and customer service interactions.
The Excavation Helper reports directly to and is fully accountable to the Operations Manager.
The Excavation Helper will be assigned to an Excavation Operator who will provide direction while on job sites.
The Excavation Helper does not have any direct reports.
The Excavation Helper may be assigned to work with other Excavation Helpers or Excavation Helper trainees on occasion.
Education Required: High School
Education Preferred: Completion of Vocational School
Licensing / Registration / Certification: Valid drivers’ license and clean driving record. Blue Card, OSHA Safety, GA Installer License
Work Experience: 3-5 years with trackhoe, skid-steer, dozers, roller and tamper.
Work Experience Preferred: Knowledge in asphalt, concrete and grading
Skills, Knowledge and Abilities: Fluent English with reading, written and verbal communication skills. Basic computer skills. Ability to use Service Titan program effectively and accurately.
Mental: Requires basic math skills. Must be able to perform troubleshooting of septic related issues. Requires communication regarding work completed, work remaining to be completed and ability to give accurate estimates regarding time to completion of outstanding work.
Must have strong interpersonal skills in order to maintain excellent working relationships with customers and co-workers.
Must have ability to work off-shifts including nights and weekends as required to meet needs of the business.
It is estimated that the 5% of the time will be spent in an office environment, with a controlled temperature and 95% of the time will be spent outside the office. Time spent at job sites, are subject to extremes of heat and humidity up to 115 degrees Fahrenheit or cold, including exposure to a deep freeze down to 20 degrees below zero. There will be exposure to dust, fumes, smoke, and high noise levels. There will be exposure to hazardous materials including, but not limited to: fumes produced by cleaning, painting and welding of parts. Hours will be as scheduled. There will be travel to and from job sites, the normal auto travel hazards will apply. Travel will be in all types of weather including heavy rain and below freezing temperatures with snow and ice conditions. Workdays will be from 8 to 12 plus hours per day and could include some early mornings, late evenings, and weekends.