Last updated: February 7, 2023

Introduction

At Metro Plumbing, Heating & Air, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users of our website, products, and services. By using our website, products, or services, you agree to the terms of this Privacy Policy and the processing of your personal information as described herein.

Information Collection and Use

We collect information from you in several ways, including when you call our office, book an appointment, book a job, use our products and services, or otherwise interact with us. The types of information we may collect include:

• Personal information, such as your name, email address, home address, and phone number

• Payment information, such as your billing address and payment method

• Demographic information, such as your age, gender, and interests

• Other information you choose to provide, such as feedback or reviews

We use the information we collect to provide and improve our products and services, to communicate with you, and to understand your needs and interests.

Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

• To our service providers who assist us in operating our business and providing products and services to you

• To comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order

• To protect our rights and property, or the rights and property of others

• In the event of a merger, acquisition, reorganization, or other similar transaction

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Security of Information

We take reasonable measures to protect the security of your personal information. However, no method of transmitting or storing data is completely secure, and we cannot guarantee the security of your personal information.

Your Choices and Rights

You have the right to access, update, or delete your personal information at any time. You also have the right to object to the processing of your personal information for certain purposes. If you would like to exercise these rights, please contact us at (423) 250-9376.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. If we make changes, we will post the revised Privacy Policy on our website and update the “Last updated” date above.

Contact Information

If you have any questions or concerns about this Privacy Policy or the processing of your personal information, please contact us at (423) 250-9376.