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Terms and Conditions

Effective Date: 01/01/2024

Welcome to the website of Metro Plumbing, Heating & Air (“we,” “us,” or “our”). By accessing or using our website, services, or promotions, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

Offers and Promotions

  1. Non-Combineable Offers: All offers and promotions provided by Metro Plumbing, Heating & Air are not combinable with other offers, discounts, or promotions unless specifically stated otherwise.
  2. Presentation of Offers: To redeem any offers, customers must present them to their assigned Service Professional or Project Manager at the time of the appointment.
  3. Booking Requirements: Any offers, discounts, or promotions regarding service charges or other fees should be mentioned at the time of booking the appointment over the phone or via text.
  4. Commercial: All offers are exclusive to residential customers, unless otherwise noted or approved upon booking.

Digital Communication and Consent

By providing your phone number and email address, you consent to receive communications from Metro Plumbing, Heating & Air, including service updates, appointment confirmations, and promotional messages. This consent is compliant with all applicable federal laws governing electronic communication.

  1. Opting into Promotional Communication: By submitting your contact information, you agree to receive promotional communications, including offers, and updates regarding our services, unless you choose to opt out. You may opt out at any time by following the instructions provided in our communications.

For more information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Service Limitations

While we strive to provide exceptional service, there are limitations to the work we can perform, and these may be affected by factors such as the accessibility of equipment or components, condition of systems, and availability of parts. We reserve the right to decline or discontinue services in cases where safety, compliance, or other concerns arise.

Warranties and Disclaimers

  1. Service Warranty: We offer a limited warranty on specific services provided. Warranty terms vary by service type, and details will be provided at the time of service.
  2. Installation Warranty: Warranty details to be provided at the time of signing.
  3. Product Warranty: Any products or equipment installed by us may be covered by a manufacturer’s warranty, which we honor as applicable. Please retain all product documentation provided to ensure warranty coverage.
  4. Disclaimer: We make no other express or implied warranties for any of our services, including but not limited to warranties of merchantability or fitness for a particular purpose. Our liability is limited to the extent allowed by law.

Payment Terms

  1. Payments Due at Service Completion: Payment for services is due upon completion of the service unless other arrangements are agreed upon in writing.
  2. Accepted Payment Methods: We accept major credit cards, cash, and check payments. For certain services or project types, financing options may be available—please ask a representative for more information.
  3. Late Payments: Late payments may incur fees, and non-payment may result in suspension of services or collection action.

Cancellations and Rescheduling

  1. Service Cancellation: You may cancel a scheduled service appointment by providing at least 24 hours’ notice.
  2. Rescheduling: We will do our best to accommodate rescheduling requests but cannot guarantee availability. Please contact us as soon as possible if you need to reschedule an appointment.

Intellectual Property Rights

All content, design elements, logos, and other intellectual property found on this website are the exclusive property of Metro Plumbing, Heating & Air. Unauthorized use or reproduction of any content is strictly prohibited.

Limitation of Liability

Metro Plumbing, Heating & Air shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services. This includes damages for loss of profits, business interruption, or data, even if we have been advised of the possibility of such damages.

Dispute Resolution

  1. Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws of Tennessee, without regard to its conflict of law principles.
  2. Arbitration: In the event of a dispute arising from or relating to our services, both parties agree to attempt resolution through mediation or binding arbitration, to be conducted in Tennessee in accordance with applicable laws.
  3. Legal Fees: In the event of any litigation or arbitration, the prevailing party shall be entitled to recover its reasonable attorney’s fees and costs.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms & Conditions.